Refund policy

Cancellation policy
Consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither their commercial or their independent professional activity can be attributed.

Right of withdrawal

. You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you or a third party named by you, which is not the carrier, the have taken possession of the goods. To exercise your right of withdrawal, you must send us (Company BETTER BE BOLD GmbH, Am Hochbehälter 27, 58644 Iserlohn , e-mail address: by means of a clear statement (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract, inform. You can use the attached sample withdrawal form, which is not mandatory. is not mandatory. You can also use the model withdrawal form or another clear statement on our website electronically and submit it. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of the the receipt of such a revocation. To meet the cancellation deadline, it is sufficient for you to send the Communication about the exercise of the right of withdrawal before the expiry of the withdrawal period send.

. Consequences of revocation

. If you revoke this contract, we will return to you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. received. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. you will be charged for this repayment. We can refuse the repayment until we have received the goods back or until you have returned them. goods or until you have provided proof that you have returned the goods, whichever is the earlier. whichever is the earlier. You shall return the goods without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. to hand over. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is loss in value is due to handling of the goods that is not necessary for the inspection of the quality, properties and Handling with them is due.
Exclusion or premature expiry of the right of withdrawal

The Right of withdrawal does not apply to contracts

. - for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer tailored;
- for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market, on which the entrepreneur has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

. - for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene suitable for return, if their seal was removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
. goods have been mixed;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been seal has been removed after delivery.
Sample cancellation form


(If you wish to cancel the contract, please fill out and return this form.)

Am Hochbehälter 27
58644 Iserlohn

Email address:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods. (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if notice is on paper)

- Date
(*) Delete where not applicable.