FAQ

We founded BETTER BE BOLD in November 2020, but the idea is a few months older. We are pleased that you support us as a young start-up. Welcome to the family.

Sustainability is very important to us. Our products are made in Germany, we work with numerous regional suppliers. From the packaging to the ingredients, we want to make everything as natural and sustainable as possible.

The ingredients of our Bald Cream and our Best Face Scenario are natural and certified as natural cosmetics. The ingredients are 99% of natural origin according to DIN ISO 16128. It goes without saying that our products are free of microplastics, silicones and parabens.

Yes, our products are all vegan. We like animals and therefore make sure that our products do not contain any animal ingredients. It goes without saying that our products are not tested on animals.

You can always recognize this by the symbol with the open lid directly on the product packaging. With our bald cream, for example, we give 12 months, which means we recommend using the cream within 12 months of opening the lid.

100% made in Germany: Our products are lovingly made in Germany. We work with numerous regional suppliers. We also source our packaging materials from Germany.

Cool that you are interested in our products. Just write us a short email dennis@betterbebold.eu. Dennis is responsible for sales and will get back to you. I'm sure he's looking forward to it.

You can find the estimated shipping time of pre-ordered products on the product page. However, we will keep you up to date regularly by e-mail in the event of very long periods of time. It is best to check your spam folder regularly.

Unfortunately, subsequent changes to orders that have already been placed are usually no longer possible. If you want to add a product, it is best to reorder it. If you want to change your order completely, get in touch with us - if your order hasn't shipped yet, we can cancel it and you can then place a new order.

If your order has not yet been dispatched, we can easily cancel your order. It is best to send us an email as soon as possible hello@betterbebold.eu. If your order is already being shipped, we ask you to return the order regularly after receipt. We will provide you with the return slip for this purpose. Please understand that we are not always able to process your request in time before the order is shipped.

Please check whether the code was entered correctly and make sure that it is case-sensitive. Also, do not enter any additional spaces after entering the voucher code. Then press "Redeem". The amount should be deducted directly in your shopping cart. 

Still not working? What error message are you seeing? Please make a note of this or take a screenshot and email it to us hello@betterbebold.eu. We're happy to help.

Try a different browser or check your payment method. It is best to take screenshots, which you can then email to us hello@betterbebold.eu send it - that's the best way for us to help you.

You can use the following payment methods with us: credit card (Visa, Mastercard, American Express), Maestro, Klarna instant transfer, Klarna invoice and PayPal.

You can also conveniently pay with Apple Pay and Google Pay on mobile devices.

We usually ship on the same or next working day after receipt of the order if the goods are ready for shipment. But please understand if it takes a little longer. With DPD and DHL, your shipment can be tracked and will usually be with you within 1-3 working days. We will send you the shipping confirmation including tracking by email.

For shipping within Germany, you will not be charged shipping costs from an order value of 29€. Below an order value of 29€, shipping within Germany costs 3,99€. For shipping within Europe (EU) you will not be charged shipping costs from an order value of 49€. Under an order value of 49€ the shipping costs within Europe (EU) 9,99€. For shipping within Europe (NON-EU) you will not be charged shipping costs from an order value of 59€. Below an order value of 59€ the shipping costs within Europe (NON-EU) 14,99€. For shipping within North America & Asia you will not be charged shipping costs from an order value of 99€. Under an order value of 99€ the shipping costs within North America & Asia 24,99€. For shipping within South America, Africa & Oceania you will not be charged shipping costs from an order value of 119€. Below an order value of 119€ the shipping costs within South America, Africa & Oceania are 34,99€.

Unfortunately, you would have to bear the costs for a return yourself.

A tip from us: If you paid via PayPal, you have the option of having the return costs reimbursed up to 25 times a year. Find out more about this service at the following link: https://www.paypal.com/de/webapps/mpp/refunded-returns

Are you unsatisfied with your order? Pity! Please click on the following link to easily send your shipment back to us: https://retouren.dpd.de/cOrder.aspx?shop=2406017992_718312&ref1=K-132&mail=

We ship within Germany with DPD or DHL.

Delivering to a Packstation within Germany is not a problem for us. Please enter your postal number in the additional address field. You do not have to enter the address of the Packstation itself, on the contrary this can lead to confusion. The ideal format looks like this: 

John Doe
Zip code
Packstation XY
Postcode & City

Please note that we cannot deliver to post offices, only to packing stations.

You can find your tracking number in your shipping confirmation. We will send this to you by e-mail after the dispatch note has been created. Please also check your spam folder regularly. 

First of all, please call up the shipment tracking that we sent you in the shipping confirmation and check the following points:

Is the package possibly at your desired location, which you have selected via the storage contract with DHL? Please check the shipment status and see if someone has signed for delivery. 

If the package just doesn't show up or you have other problems, get in touch with us. We'll get the problem resolved for sure.

If you have not received your shipment, please check the following points: 

Is the package possibly at your desired location, which you have selected via the storage contract with DHL? Please check the shipment status and see if someone has signed for delivery. 

If the package just doesn't show up or you have other problems, get in touch with us. We'll get the problem resolved for sure.

Yes, you will receive a shipping confirmation by email as soon as we prepare your order for shipping in logistics and the tracking number has been created. Please also check your spam folder. However, it usually takes a few more hours before you can call up the shipping status. This is normal and nothing to worry about.

If we made a mistake during shipping, we are very sorry! But of course we can fix that. Just get in touch with us. We will send you a free shipping label for returning the wrong item and send you your order correctly this time.

Please forgive us if the refund of your order takes a little longer. After receipt of your return, we will usually send you back the amount within 1-2 weeks. We always refund to the payment method used.

3 good reasons:

Care is the be-all and end-all: the scalp is a sensitive area of the skin that is always exposed to external influences, such as sweat in summer or the cold in winter. Our cream protects your scalp from these external influences with rich care.

The scalp produces sebum, which creates the effect of a shiny scalp. We have developed our matting complex with natural pumpkin seed extract to give the scalp a matt effect. No more annoying shine of the scalp.

The scalp is constantly exposed to irritation from shaving, which shows up in the form of redness, for example. Thanks to the magnolia extract it contains, our bald cream has a skin-soothing effect and is perfect as an aftershave after shaving your head.

Our highlight ingredients are jojoba oil, magnolia extract and pumpkin seed extract.

Jojoba oil offers you moisturizing care. Magnolia extract has a calming and protective effect and pumpkin seed extract provides a matte and silky effect on your scalp.

Take a fingertip (about the size of a cherry stone) of the bald cream, rub it in your hands and massage the cream into your bald head.

For an optimal matting effect, our motto is: less is more, because we rely on a high quality of our products. The bald cream is very economical, for the perfect application is a small amount is enough.

No, our bald cream does not have sun protection. We deliberately decided against UV protection for our bald cream.

Why? A chemical sunscreen is well absorbed by the skin, but contradicts our goal of naturalness. Mineral UV protection, on the other hand, is basically great, but it means that it leaves white residue on the skin and makes it difficult to absorb. Fast absorption and a perfect matt effect were particularly important for the cream.

In addition to the bald cream, we therefore recommend our sun fluid specially developed for bald heads and faces.

The popular scent of our bald cream is masculine and fresh with a light citrus note.

Our bald cream is perfect for post-pigmentation care. Because your scalp needs an ample supply of moisture after hair pigmentation. At the same time, you promote the longevity of your pigments and even make them stand out more.

We recommend using the bald cream for hair up to 3mm long. It penetrates the scalp very well. The bald cream is also wonderfully suitable for so-called buzz cuts.

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We can be reached via our WhatsApp chat Monday to Friday between 9 a.m. and 6 p.m. and will be happy to answer all your questions about BETTER BE BOLD and your order.

We're sorry that you can't reach us by phone right now - we're still a small team and don't always manage to be available all the time. Please just send us an email hello@betterbebold.eu - we will reply as soon as we can.

Our email address is hello@betterbebold.eu.

If your message was not more than 1-3 working days ago, we ask you to be patient. Depending on the volume of inquiries, it can sometimes take longer.

If you are concerned that your message has unexpectedly ended up in our spam folder, please send us your message again using the contact form on our website.

It usually takes no longer than 2 working days for you to receive an answer from us.

Since we are a young company with flat hierarchies and a friendly atmosphere, we also like to say "du" to the outside world.

As a rule, Henning or Roberto will answer your inquiries on WhatsApp or by e-mail. They will be happy to answer your questions and help you with any problems.

Basically, we answer in German and in English. However, we always strive to offer our customers the best possible service and, if necessary, to answer messages in other languages. And Roberto is happy about one or the other conversation in Italian 🙂

If you do not wish to receive our newsletter, you can of course unsubscribe yourself immediately. Just scroll to the bottom of the newsletter to the footnote and click on the appropriate option. If that doesn't work, just write us a message. We take care of everything else.