FAQ
We are happy to answer your questions about BETTER BE BOLD and our products.
General
Are your products vegan?
Yes, all our products are vegan. We love animals and therefore also ensure that no animal-derived ingredients are included in our products. Furthermore, that our products are cruelty-free is a matter of course for us.
Where do you manufacture your products?
100% made in Germany: Our products are made with great love in Germany. We work with numerous regional suppliers. We also source our packaging materials from Germany.
I am a dealer and would like to get in touch with you—how can I reach you?
Cool that you're interested in our products. Just send a short email to dennis@betterbebold.eu. Dennis is in charge of sales here and will get back to you. I'm sure he's already looking forward to it.
Shipping, Returns and Exchanges
How long does shipping take?
We usually ship on the same or next business day after receiving your order, provided the items are ready to ship. Please bear with us if it takes a little longer on occasion. Your shipment with DHL can be tracked and usually arrives within 1–3 business days. We’ll email you a shipping confirmation with tracking information.
Which carrier will deliver my package?
We ship within Germany with DHL.
I would like to have a delivery made to a parcel locker. What do I need to bear in mind?
Delivering to a Packstation within Germany is no problem for us. Please enter your Packstation number in the address line field. You do not need to enter the address of the Packstation itself; on the contrary, this may lead to confusion. The ideal format looks like this:
Max Mustermann
Packstation number
Packstation XY
Postcode City
Please note that we can only deliver to Packstations, not to post offices.
Where can I find my tracking number?
If you have questions about your delivery, please check the tracking status here:➡️ https://app.gokarla.io/track/betterbebold/finder
Tip: Our order numbers always start with 3B....
Will I receive a notification when my order has been shipped?
Yes, you will receive a shipping confirmation email as soon as we prepare your order for shipping in our logistics department and a tracking number has been generated. Please also check your spam folder. However, it usually takes a few more hours before you can retrieve the shipping status. This is normal and nothing to worry about.
When and how will I receive a refund after returning an item?
Upon receipt of your return, we will issue your refund as quickly as possible. We always refund the amount to the original payment method used.
Bald cream
Why should I use the bald head cream?
3 good reasons:
Care is essential: The scalp is a sensitive area of skin that is always exposed to external influences, such as sweat in summer or the cold in winter. Our cream protects your scalp from these external influences with rich nourishment.
The scalp produces sebum, which creates the appearance of an oily scalp. To achieve a matte effect on the scalp, we developed our mattifying complex with natural pumpkin seed extract. No more annoying scalp shine.
Shaving exposes the scalp to constant irritation, which can manifest as redness, for example. Thanks to the magnolia extract it contains, our bald head cream has a soothing effect on the skin and is perfect as an aftershave after shaving your head.
What ingredients are contained in the bald cream and what effects do they have?
Our key ingredients are jojoba oil, magnolia extract and pumpkin seed extract.
Jojoba oil provides moisturising care. Magnolia extract has a soothing and protective effect, while pumpkin seed extract leaves your scalp feeling matte and silky.
How do I apply the bald cream correctly?
Take a fingertip (about the size of a cherry pit) of the bald cream, rub it between your hands and massage the cream into your bald head.
For an optimal mattifying effect, our motto is: Less is more, because we rely on the high quality of our products. The bald cream is very economical; a small amount is sufficient for perfect application.
Does your bald head cream have sun protection?
No, our bald cream does not contain sunscreen. We deliberately decided against including UV protection in our bald cream.
Why? While chemical sunscreen absorbs well into the skin, it goes against our commitment to naturalness. Mineral UV protection, on the other hand, is generally great, but it leaves a white residue on the skin and is difficult to absorb. Fast absorption and a perfect matte finish were particularly important for this cream.
To complement the bald cream, we therefore recommend our sunscreen fluid, specially developed for the bald head and face.
What does the bald head cream smell like?
The popular scent of our bald cream is masculine and fresh with a light citrus note.
Is the bald cap cream also suitable for hair pigmentation?
Our bald head cream is perfect for post-hair pigmentation care. This is because your scalp needs plenty of moisture after hair pigmentation. At the same time, you promote the longevity of your pigments and even make them stand out more.
Can you also use the bald cream with short hair?
We recommend using the bald head cream for hair up to 3 mm long. It penetrates the scalp exceptionally well. The bald head cream is therefore also perfectly suited for so-called buzz cuts.
Service
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If you would like to subscribe to our newsletter, simply scroll all the way to the bottom of our shop.
Once you get to the bottom, you will find the newsletter signup.
Get in touch
Do you have questions about your order or a general inquiry?